Return & Refund Policy

Contact Us Before Returning an Item

For return requests or problems with an order, email emre@vidarrstore.com. Please include your order number and a description of your request. Contact us before returning any item so we can provide the applicable approval process and return instructions.

Unopened Change-of-Mind Returns

Unopened change-of-mind returns require prior approval within three calendar days after delivery. Contact us within this period to request approval. Approval is not automatic. The customer is responsible for approved change-of-mind return shipping costs.

Do not send an item back before receiving approval and the confirmed return instructions.

Damaged, Defective, Incorrect, or Incomplete Orders

If your product arrives damaged or defective, or your order is incorrect or incomplete, contact us at emre@vidarrstore.com with your order number and a description of the issue.

We review these issues with our supplier. Verified issues may qualify for approved replacement parts or reshipment. The appropriate resolution is subject to review and is not automatically approved. These issues are reviewed separately from unopened change-of-mind return requests.

Refund Questions

For questions about a refund relating to your order, contact emre@vidarrstore.com. Please contact us before returning an item; a return request does not automatically confirm refund approval.

Your Consumer Rights

This policy and our supplier’s procedures do not limit any mandatory consumer rights that apply under law. The unopened change-of-mind return conditions do not mean that opened products have no rights in all circumstances.